On April 5, 2025, Zomato, recently rebranded as Eternal, made headlines with the announcement of a significant leadership change. The company revealed that Rinshul Chandra, who has been serving as the Chief Operating Officer (COO) for its food ordering and delivery segment, has decided to step down from his position. This news was shared through an official filing with the Bombay Stock Exchange (BSE).

Rinshul Chandra’s Departure and Impact

In the filing, Eternal confirmed that Chandra’s last day with the company will be April 7, 2025. His resignation marks the end of a notable seven-year journey with the firm. Chandra expressed his feelings in an email, highlighting the personal and professional growth he experienced during his tenure. “I’ve chosen to explore new horizons that resonate with my evolving aspirations. The past seven years have been immensely rewarding, and I am thankful for the opportunities and support I’ve had along the way,” he stated.

• Key Highlights of Chandra’s Tenure:
  • Instrumental in expanding Eternal’s food delivery services across India.
  • Played a pivotal role in enhancing operational efficiencies.
  • Contributed to building a robust delivery network.

A Shift in Leadership at Eternal

Chandra’s exit signals a notable transition for Eternal as it aims to establish itself further under its new brand identity. His leadership has been critical in shaping the company’s core food delivery operations, and his departure leaves a significant gap in the executive team.

As of now, Eternal has yet to announce a successor for the COO role, prompting questions about the company’s future direction and leadership strategy. This change comes at a crucial time as the food delivery sector continues to experience rapid evolution and competition.

What Lies Ahead for Eternal?

As Eternal navigates this transition, it will be essential to find a leader who can build on Chandra’s legacy and drive the business towards new heights. The company will need to focus on innovative strategies to maintain its competitive edge in the ever-growing food delivery market.

For more insights into the food delivery industry and trends, check out our articles on quick-commerce profitability and the roadmap for QSR firms.