CMS Info Systems, a prominent managed ATM services provider, is broadening its horizons by integrating machine learning technology into diverse sectors, including multi-brand retail and quick commerce. This strategic move aims to establish CMS as a comprehensive business solutions provider, shifting its focus beyond traditional banking services.
Expanding Horizons with Tech Solutions
The company has already implemented its innovative applications in various areas. For instance, it has enhanced inventory management at dark stores catering to quick commerce and streamlined cash collection and reconciliation processes for retail establishments.
- Key Areas of Application:
- Inventory Management: Efficient tracking at quick commerce dark stores.
- Cash Collection: Improved reconciliation methods for retail outlets.
Transitioning from Banking to Broader Solutions
As noted by Rajiv Kaul, the CEO of CMS Info Systems, the organization has primarily concentrated on the banking sector. However, there are ambitious plans to evolve into a holistic business solutions provider. Kaul stated, “While our managed ATM services have firmly established us in banking, we aim to diversify our tech solutions to encompass non-banking financial companies (NBFCs) and retail sectors.”
Innovative Surveillance Systems for Enhanced Security
One of the company’s notable advancements is a machine learning-driven surveillance system designed for ATMs. This technology analyzes customer behavior patterns, such as the average time a customer spends at an ATM. If a customer remains inside the ATM for an unusually long period, the system prompts them. If there’s no change in behavior, it escalates the issue by notifying the command center and the nearest bank branch.
- How It Works:
- Monitors average customer wait times.
- Sends alerts for unusual behavior patterns.
New Command Center Initiatives
The command center, located in Mhape, is instrumental in processing all alerts related to ATM anomalies. Kaul revealed that CMS is setting up a command center on the premises of a newly onboarded client, which is a public sector bank, although he refrained from disclosing the bank’s name due to confidentiality agreements.
Innovations in Quick Commerce and Retail
In addition to enhancing ATM security, CMS Info Systems is applying its technology to the quick commerce sector. They provide inventory tracking solutions at dark stores, utilizing scannable tags to efficiently monitor stock movements.
Moreover, the company has developed tech solutions aimed at optimizing cash movement for retail chains. These innovations reduce errors in cash reconciliation and automate the counting process, significantly boosting overall operational efficiency.
Financial Performance Highlights
For the quarter ending on December 31, 2024, CMS Info Systems recorded a revenue of ₹581.5 crore, maintaining stability compared to the previous year. The company’s net profit saw a 7% increase, amounting to ₹93 crore. Notably, the cash logistics division contributed ₹404 crore in revenue, while the managed services and tech solutions segment brought in ₹210 crore.
As CMS Info Systems continues to innovate and expand, its commitment to integrating advanced technology across various sectors positions it as a forward-thinking leader in business solutions.
